Current Phase – Not Using Social Media

1. Have two people stand outside her doorway and start a conversation.
2. Shut the door.
3. Tell her the people behind that door are talking about her, but she doesn’t know what they’re saying and she can’t engage with them in any way.

No awareness of the conversation

Phase 2 – The Start

1. Open the door.
2. Have the two people continue the conversation about her. Make sure one of them is commenting about her “horribly ugly bright green polka dot shirt” (or any other ridiculous or inaccurate comment)
3. Your boss will have the urge to correct them, but let her know she can’t. All she can do is listen and take notes.

Listening to the conversation. Gathering data.

Phase 3 – Foot in the Door

1. Have your boss shout, in the direction of the doorway, the correction – “I’m wearing a nice pink shirt!”
2. Have one of the people in the doorway, pick up her cell phone and say, “Oh, she’s wearing a nice pink shirt.” Have the other person pick up her cell phone and continue to comment on her ugly polka dot shirt.

Broadcasting. One way communication.

Phase 4 – Joining In

1. Now have your boss walk up to the person still bashing her ugly shirt, and talk to her - showing her the nice pink shirt she is wearing.
2. The person on the phone corrects herself, saying, “Whoops, I made a mistake, her shirt is really nice. It’s pink.”

Joining the Conversation

Phase 5 – Making Friends

1. Have your boss take her seat again.
2. Have one of the people from the doorway walk in to the office and ask the boss what type of shoes would go with a pink shirt.
3. Have your boss answer.
4. Now the person walks out and tells her friend how much the boss knows about shoes. And that she’s really nice.

Now you have engaged and built a relationship